The discussions we have with relatives on planning the funeral are called conferences.
One of the first things we do is to arrange a time for the conference. Most people prefer to come to one of our offices but we can also visit relatives in their home. For practical reasons the conference sometimes takes place by telephone, outside work hours in the evening or at weekends.
We prefer that relatives telephone us about the arrangements if possible. We can then agree a time for the conference, answer the most important questions and give general guidelines.
A conference can take a couple of hours and it is certainly an advantage to all concerned that a specific conference time is arranged in advance. This ensures that we can give the discussion the priority and tranquillity it deserves. At the conference we explain various choices that might be natural for each individual family. Some relatives wish to arrange certain things for themselves, whereas others prefer us to deal with most aspects.
Relatives often feel that they have to think about a multitude of issues when planning a funeral. They may be aware of some of these issues but may not realise there are other matters they have to consider. The funeral consultant and the relatives will agree on what is important to consider before the day of the funeral and which formalities can wait until after the funeral has taken place. Occasionally relatives are asked to organise various matters at home and report back before the day of the funeral.
We prepare a summary for relatives of what needs to be done, who should do what and when. In line with the quality procedures of the company we always give information about the cost of our services and a written estimate. The estimate also gives an overview of the probable price range in connection with the funeral arrangements and services that are ordered but not necessarily invoiced by us. This could be for instance memorial services, grave monuments and municipal fees.